Program Administration

Job Description

• Plan, develop, implement, and evaluate programs and services designed to support individuals with
  disabilities in community living settings including person-centered planning for members.
• Monitor and assess the effectiveness of program activities and make adjustments as necessary to ensure
  optimal outcomes.
• Ensure full compliance with all applicable federal, state, and local regulations, as well as agency policies
  and procedures.
• Conduct regular audits and inspections to maintain quality standards and mitigate risks.
• Recruit, train, supervise, and evaluate program staff, including direct support professionals.
• Foster a culture of teamwork, collaboration, and continuous professional development within the program.
• Collaborate with support coordinators to develop individualized support plans (ISP) for clients.
• Monitor and update ISPs as needed to meet the changing needs and goals of individuals served.
• Develop and manage program budgets, ensuring efficient use of resources and cost-effectiveness.
• Monitor and report on financial performance, identifying areas for improvement and cost containment.
• Implement quality assurance measures to assess the quality of services provided and address any deficiencies
  promptly.
• Foster a culture of continuous improvement within the program.
• Maintain clear and effective communication with clients, their families/guardians, support coordinators, and
  other stakeholders.
• Prepare and submit regular reports to the Chief Operating Officer and regulatory agencies as required.
• Develop and implement crisis intervention and emergency response procedures.
• Ensure staff are trained in crisis management and prevention techniques.
• Maintain accurate and up-to-date records of client progress, incidents, and service delivery.
• Ensure confidentiality and security of client records in compliance with HIPAA regulations.
• Prior experience in program management or administration in a healthcare or human services setting.
• Knowledge of Iowa HCBS regulations and best practices.
• Strong leadership, communication, and interpersonal skills.
• Ability to work collaboratively with a diverse team of professionals and individuals with disabilities.
• Proficiency in computer applications, including Microsoft Office and record-keeping software.
• Ability to perform duties that may require lifting, bending, and physical assistance to clients as needed.